Last Updated: December 1, 2023
At Little Pepe Sale, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures and guidelines for returns, refunds, and exchanges. By purchasing products from our website, you agree to the terms of this policy.
2.1 Return Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund of the product price (excluding shipping costs). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags and packaging, and accompanied by the original receipt or proof of purchase.
2.2 Non-Returnable Items: The following items cannot be returned:
2.3 Special Considerations for Limited Edition Items: Due to the collectible nature of our limited edition products, we can only accept returns of these items if they arrive damaged or defective. Please inspect your limited edition items immediately upon receipt and report any issues within 7 days.
3.1 Initiating a Return: To start the return process, please contact our customer service team at [email protected] or call +442766870779. You will need to provide your order number, the items you wish to return, and the reason for the return.
3.2 Return Authorization: After your return request is submitted, we will review it and send you a Return Authorization Number (RAN) if approved. All returns must have a RAN; items returned without an authorized RAN may be refused.
3.3 Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot be responsible for items lost or damaged during return shipping.
3.4 Return Address: Returns should be sent to:
Little Pepe Sale
Returns Department
992 Dan Mount
Bellberg, TR10 8QN
United Kingdom
3.5 Condition of Returns: All returned items will be inspected upon receipt. If the returned item does not meet our return policy requirements, the item may be returned to you and your refund denied.
4.1 Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4.2 Refund Timing: If your refund is approved, it will be processed within 5 business days. Depending on your payment method and banking institution, it may take an additional 5-10 business days for the refund to appear in your account.
4.3 Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue a store credit.
4.4 Partial Refunds: We may issue partial refunds in the following situations:
4.5 Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.
5.1 Exchange Process: If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. This ensures you receive the replacement item as quickly as possible, as exchange processing may take longer than a new order.
5.2 Limited Edition Items: Exchanges for limited edition items are subject to availability. Since many of our products are limited in quantity, we cannot guarantee that the same item will be available for exchange.
6.1 Reporting Damage or Defects: If you receive a damaged or defective item, please contact us within 7 days of receipt. Please provide detailed information about the issue and include photos of the damage or defect when possible.
6.2 Resolution Options: For damaged or defective items, we may offer:
6.3 Return Shipping for Damaged Items: If we request that you return a damaged or defective item, we will provide a prepaid return shipping label or reimburse your return shipping costs.
7.1 Checking Refund Status: If you haven't received your refund within the timeframe specified in section 4.2, please check your bank account again and then contact your credit card company or bank, as it may take some time for the refund to be officially posted.
7.2 Contacting Us About Refunds: If you've checked with your bank and still haven't received your refund after 15 business days from our confirmation email, please contact us at [email protected] with your order number and refund confirmation details.
8.1 Order Cancellation: You may request to cancel an order that has not yet shipped by contacting our customer service team immediately. We process orders quickly, so we cannot guarantee that we can cancel an order once it has been placed.
8.2 Pre-Order Cancellation: Pre-orders may be cancelled at any time before the item ships. A full refund will be issued for cancelled pre-orders.
9.1 Regular Sale Items: Items on sale may be returned following our standard return policy unless otherwise noted on the product page or in promotional materials.
9.2 Clearance Items: Items marked as "Clearance" or "Final Sale" cannot be returned unless they are received damaged or defective.
10.1 Gift Receipt Returns: If you received an item as a gift and have a gift receipt, you may return the item for store credit equal to the purchase price of the item.
10.2 Returns Without Receipt: For gift returns without a receipt, we may offer store credit at the current selling price of the item, subject to management approval and verification.
11.1 International Return Process: International customers are subject to the same return policy as domestic customers. However, please note that return shipping from international locations will be at your expense unless the return is due to our error.
11.2 Customs and Import Duties: We cannot refund any customs fees, import duties, or taxes that you may have paid to receive your original order. These fees are non-refundable and are your responsibility.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
If you have any questions about our Refund Policy, please contact us at:
Little Pepe Sale
992 Dan Mount
Bellberg, TR10 8QN
United Kingdom
Email: [email protected]
Phone: +442766870779